Customer Enablement

Customer Enablement

At Hire Minds Inc., we bring over 15 years experience in creating and scaling global education programs that incorporates best-in-breed adult learning principles, information design, product marketing, and blended learning frameworks.

Let us work with your SMEs (Subject Matter Experts) and Product/Marketing professionals to learn and explore the products to ensure your customers get access to the most useful, contextual and timely information they need.

We help you consider the following:

  • Time is Value.
  • Adoption is Happiness.
  • Scalability is Success.

Time is Value.

Do you have a timed onboarding solution that combines customer education and support?

Is your product training a free-for-all search experience at best or do you also have a guided learning experience?

 

In a heavily competitive marketplace of apps and competing products, time is critical. So, reduce your customers’ time looking for stuff. Guide them from the start and prescribe how they experience your product and use it to its fullest potential in those initial critical days and weeks.

Lowering Time-to-Value is a key goal we’ve helped multiple product teams attain! Let us put the framework in place so your customers are up and running ASAP.

Time is
Value.

Do you have a timed onboarding solution that combines customer education and support?

Is your product training a free-for-all search experience at best or do you also have a guided learning experience?

In a heavily competitive marketplace of apps and competing products, time is critical. So, reduce your customers’ time looking for stuff. Guide them from the start and prescribe how they experience your product and use it to its fullest potential in those initial critical days and weeks.

Lowering Time-to-Value is a key goal we’ve helped multiple product teams attain! Let us put the framework in place so your customers are up and running ASAP.

Adoption is Validation

Are you educating customers from the time they are even just browsing your product offerings?

Are you moving your customers towards increasing adoption or is it just about acquisition?

Consider the entire customer journey from discovering and buying to onboarding and maturing in its usage (AND of course, buying more). Your product training content should be seamless throughout this journey and directly tied to driving engagement and usage.

Through guided learning and value-added knowledge, we help you engage customers at key triggers and touchpoints and drive your adoption scores UP.

Scalability is Success

Are you waiting for the perfect moment to scale up your customer success function?

Do you think scaling only your demand gen and marketing efforts is the best approach?

If you have a viable Product Market Fit and have a product development plan, that’s as good a sign as any to consider investing in a customer enablement strategy. Having a 1:many model for customer success that keeps pace with the growth you expect is an absolute must! Your customers will feel valued while you roll out a consistent experience, be it 10 customers or a 1000.

Regardless of the extent and speed you scale, our experience in translating product knowledge into self-serve training and support for different cohorts of customers will ensure you keep churn rates low and adoption scores high!

Adoption is Validation

Adoption is Happiness

Are you educating customers from the time they are even just browsing your product offerings?

Are you moving your customers towards increasing adoption or is it just about acquisition?

Consider the entire customer journey from discovering and buying to onboarding and maturing in its usage (AND of course, buying more). Your product training content should be seamless throughout this journey and directly tied to driving engagement and usage.

Through guided learning and value-added knowledge, we help you engage customers at key triggers and touchpoints and drive your adoption scores UP.

Scalability is Success

Scalability is Success

Are you waiting for the perfect moment to scale up your customer success function?

Do you think scaling only your demand gen and marketing efforts is the best approach?

 

If you have a viable Product Market Fit and have a product development plan, that’s as good a sign as any to consider investing in a customer enablement strategy. Having a 1:many model for customer success that keeps pace with the growth you expect is an absolute must! Your customers will feel valued while you roll out a consistent experience, be it 10 customers or a 1000.

Regardless of the extent and speed you scale, our experience in translating product knowledge into self-serve training and support for different cohorts of customers will ensure you keep churn rates low and adoption scores high!